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PRIVACY POLICY

Last updated: May 7, 2025.

This Privacy Policy describes how Mijou ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mijou.eu ("the Site") or otherwise communicate with us about the Site (collectively, the "Services"). eu ("the Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with all applicable legal obligations, enforce all applicable terms and conditions, and protect the services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we receive about you depend on how you interact with our site and use our services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or could be used to connect with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you submit directly to us through our "Services" may include:

  • Contact information, including your name, address, telephone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Profile information, including your username, password, security questions, and other information used for account security purposes.

  • Customer support information, including information you choose to include in communications with us, such as when you send us a message through the Services.

Some features of the services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing the relevant features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data "). To do this, we may use "cookies," pixels, and similar technologies (" Cookies "). "Usage Data" may include information on how you access and use our "Site" and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the "Services."

Information we receive from third parties

Finally, we may receive information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processing organizations that collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment for the purpose of fulfilling your orders and providing the products or services you have requested, in order to fulfill our contract with you.

  • When you visit our Site, open or click on emails we send to you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal information

  • Providing products and services. We use your personal information to provide you with the Services, to fulfill our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain and otherwise administer your account, arrange for delivery, facilitate any returns and exchanges, and other features and functionality related to your account.

  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or postal mail, as well as showing you advertisements for products or services. This may include using your personal information to better personalize the services and advertisements on our site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR. 1(e) of the GDPR.

  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you decide to use the Services and register for an account, you are responsible for keeping your account identification details secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe that your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6(1)(f) of the GDPR.

  • Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. It is in our legitimate interests to respond to you, provide you with effective services, and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with the provision of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to provide and improve our Site and our Services (including remembering your actions and preferences), to perform analytics, and to better understand user engagement with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize the services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove them or reject them through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may result in some of the Services, including certain features and general functionality, not working properly or being unavailable. Furthermore, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

Please note that although your browser may allow you to transmit a "Do Not Track" signal, like many websites, our Site is not designed to respond to such signals. To learn more about "Do Not Track" signals, you can visit http://www.allaboutdnt.com/.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling the contract, legal purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., information technology management, payment processing, data analysis, customer support, cloud storage, fulfillment, and delivery).

  • With business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you specify, request us, or otherwise agree to disclose certain information to third parties, such as to send you products, or through your use of social media widgets or login integrations—with your consent.

  • With our subsidiaries or otherwise within our corporate group in our legitimate interest to run a successful business.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce all applicable terms and conditions, and to protect the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in "How we collect and use your personal information" and "How we disclose personal information":

Category: Categories of recipients

  • Identifiers such as basic contact information and certain order and profile information.

  • Categories of personal information listed in the California Customer Records Act, such as basic contact information and certain order and profile information.

  • Commercial information such as order information, shopping information, and customer support information.

  • Internet or other similar network activity, such as usage data.

  • Geolocation data such as locations determined by IP address or other technical measures.

  • Service providers and third parties who perform services on our behalf (such as internet service providers, payment processing organizations, fulfillment partners, customer support partners, and data analytics providers).

  • Business and marketing partners.

  • Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of deriving characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as follows.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not connected or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the services and/or users of those third-party platforms without limitation as to its use by us or a third party. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Data about children

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals who are under the age of 16.

Security and storage of your information

Please note that there are no ideal or impenetrable security measures and we cannot guarantee "perfect security." In addition, the information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may reject your request as permitted by law.

  • Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

  • Right to erasure: You may have the right to request that we erase the personal information we hold about you.

  • Right to correct: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability: You may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.

  • Right to opt out of sale or sharing or targeted advertising: You may have the right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our Site with your Global Privacy Control preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information about the device and browser you are using to visit the Site.

  • Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information by us.

  • Withdrawal of consent: Where we rely on consent for the processing of your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

  • Managing your communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails to you. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have made.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to confirm your identity, such as your email address or account information, before we can respond to your request. In accordance with applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require them to provide proof that you have authorized them to act on your behalf, and you may be required to confirm your identity directly to us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For EEA residents, you can find a list of the responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in the relevant countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the transfer is to a country that has been found to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at mijoubulgaria@gmail.com or contact us at Georgi Benkovski 8, Galabovo, 6280, BG.

For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the controller of your personal data.