RETURN AND REFUND POLICY

The Consumer has the right to withdraw from the contract without giving any reason, without being liable for compensation or penalty within 14 days from the date of receipt of the goods by the Consumer or a third party.

1. The Consumer has the right to withdraw from the contract without giving any reason, without being liable for compensation or penalty within 14 days from the date of receipt of the goods by the Consumer or a third party.

2. In order to exercise his right under this clause, the Consumer must unambiguously notify the Trader of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all data about the order and delivery, including, but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.

3. To exercise the right of withdrawal, the Trader provides the consumer with the option to fill out and send electronically to the Trader's email a request for withdrawal. In these cases, the Trader sends the consumer a confirmation of receipt of the withdrawal within a reasonable time.

4. The consumer is obliged to return the goods at his own expense, necessarily together with the receipt and invoice, if any, by handing them over to the Trader or to a person authorized by the latter, within 14 days from the date on which the Consumer exercised his right of withdrawal from the contract.

5. When returning the goods, they must be in their original packaging, without traces of use or violation of the commercial form.

6. The Trader has the right to postpone the refund of payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier.

7. In case the Consumer fails to fulfill his obligation to return the goods without notifying the Trader of the delay and without providing a valid reason for the same, he shall be deemed to have withdrawn his statement to exercise withdrawal from the contract.

8. When in connection with the performance of the contract the Trader has incurred expenses and the Consumer withdraws from the contract, the Trader has the right to retain the relevant amount for the expenses incurred or to demand their payment.